Passenger Ground Services
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TopicsIntroduction to airport and airline operations, Computer Reservations (CRS) and Departure Control Systems (DCS) functions, Passenger and Baggage check-in procedures (airport and off-site),Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging,Dangerous Goods regulations awareness for passenger service agents,Managing passenger interactions,Aviation security procedures for passenger and baggage transport,Enhanced passenger facilitation, latest innovations and career opportunities
DetailsLearn what it takes to work at one of the airline’s industry most visible airport position and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).
Duration55 Hours | 2 Hours Alternate Days
* Call 8850822925 to avail of discounts on course fees
* For foreign remittances additional charges may apply.