Ground Operations Management
Details
Upon completing this course you will have the skills to control and supervise an airline station in a self-handled or outsourced environment. You will learn how to use Ground Handling and Service Level Agreements (SLAs) to suit your stations handling need and reduce costs and provide quality service. How to Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues. Implementing Safety and Security Station Management System according to industry standards and recommended practices. How to motivate staff and effectively monitor their performance and how to use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.
Topics
What you will learn
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The importance of Operational and Occupational Health and Safety training
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Managing risk and the components of Emergency Response Plans (ERPs)
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The use of SGHA contracts and Service Level Agreements
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Operational standards in the IATA Airport Handling Manual (AHM)
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The latest trends in passenger
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Baggage handling and catering
Duration
100 Hours (4 Months) | 2 Hours Alternate Days
